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Post #666 - The Posting of The Beast!

I've officially written 666 posts on this ol' blog, in the past 8 years or so. That's insane.

I haven't posted anything in a long time, but here's an update on the Vizio thing:

They fixed my television.

It wasn't 24 hours after Consumerist posted my story before a representative from Vizio called me to "work something out" - ie - they were in damage control mode. Within a week or so, my television was repaired, and working fine in my office.

There was a lot of debate both here, and at the Consumerist site, regarding my intentions when posting my "open letter". The posts ranged from supportive and understanding, to outrageous and insulting. In order to clear things up, I'll say this, as the final word on my issue with Vizio.

My TV was barely 18 months and it broke. I was upset. I wrote a letter to customer service - the same letter that I posted on this blog - and received a response that read "Please call us so we can resolve this issue." When I called, I was told, and I quote "It's electronics, what do you expect.", and reminded that in order for Vizio to repair my television, I would have to shell out $200 - $300. Almost half the cost of the television.

And so, I went public. I wasn't about to pay that for a television to be fixed, and if I couldn't get them to stand behind their product, I wanted to serve as a cautionary tale for prospective buyers of Vizio televisions. I forwarded my letter to Consumerist with that intent in mind. I did nothing with the expectation of receiving something from Vizio - I'd been down that road and was shafted.

Did I get something from Vizio? Yes. I got my television fixed -- something that they should have done in the first place. Will I buy another Vizio product? Nope. Nada. Never. There's an old saying about fooling me once, and fooling me twice. And I'm no fool.

Thank you to Vizio for the repair. Thank you to the readers of the Consumerist that supported me. And to those of you who DIDN'T support me, God Bless.


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