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Showing posts from January, 2010

An Open Letter to William Wang, CEO of Vizio TV

Dear Mr. Wang,

In June of 2008, my wife purchased a 32" Vizio Plasma television for me for Father's Day. Needless to say, I was very happy, having wanted to make the switch to HD and finally being able to do so. Our current television was over ten years old, so I was looking forward to a long relationship with this television and Vizio.

Around December of 2009, I noticed some odd behavior from the television. It would flash on, and then off, and then on again. As though it were like a car having trouble turning over to start in cold weather. The problem was annoying in the beginning, and worsened over the last few weeks. Until tonight, when it refused to turn on at all.

Once the holidays were over, I called technical support, to find out just what I could do to either fix the television myself, or what you could do to stand behind your product. The customer service agent, who was very polite, informed me that since my warranty had been expired, and that my wife hadn&#…